Refund & Refund Policy
Our policy lasts 15 days from the date of purchase. If 15 days have gone by unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have all original tags attached.
To complete return, we require proof of purchase.
Clearance, markdowns and sale items purchased from an event are non-returnable & non-refundable.
Exchanges (if applicable): We only replace items if they are defective or damaged. We will accept exchanges on full priced items for a different size if it falls under the 15 day of purchase policy.
Damages and issues
Please inspect your order upon reception and contact us within 3 days of the delivery confirmation date if the item is defective or damaged, otherwise it is considered wear and tear. No exceptions.
- We are not responsible for damages to clothing caused by improper care or handling.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects, and the buyer will pay return shipping if a returned.
If you receive the a wrong item, please contact us within 3 days of receiving order so we can evaluate the issue.
For returns or exchanges please contact: Customerservice@luxevel.com with the order details along with reason for return.
Ship your item to: Luxevel
520 E. Vine St #80258 Keller, TX 76248
You will be responsible for paying for your own shipping costs for returning or exchanging item(s). Shipping costs are non-refundable.
Refund and/or exchange time, may vary.
